We want you to order with confidence and we WANT the garments to fit. To remove any problem or doubt about ordering from us, we offer a NO quibble return policy if the garment is not what you want.*
* Garments must be unused.
All Galibier products are designed and produced with honesty and passion. Should a problem arise- At Galibier we strive to handle all returns quickly and to your satisfaction. Please state clearly the problem and include a copy of the original proof of purchase. Faulty items will either be replaced, repaired or refunded following evaluation by the Galibier Customer Services team. Our returns rate is under 2% and Warranty replacement is 0.3%, None would be ideal but we might have an issue with one in 300 garments which we try to resolve asrapidly as possible.
TO RETURN A GARMENT, Please enclose a copy of the original sale invoice, along with a note describing your requirements, and post to an address below.
FREE REPAIR SERVICE
At Galibier we take pride in our products. If a garment has failed to meet your expectations, we offer a free repair service to ensure you get value for money. Even if the garment has been crashed, we can still arrange a repair at cost.
We are all cyclists at Galibier, so design products for good service. We update all products at every re order, so if you have any advice or proposal we would love to hear via the contact for below:
PLEASE CONTACT US FOR INFORMATION OR ADVICE. We aim to get back to you same day. firstname.lastname@example.org