Galibier offers a free repair service where a crash or accident has damaged a garment, or a failure has occurred, even after significant usage.
We use the best available materials and threads, but sometimes they do fail. We will repair ANY garment FREE, so as you get full value and expected life.
We are not magicians, so cannot repair end of life products but we do wish to get your full wear out of your investment and support the rider in the event of an accident. If the garment has been destroyed in a crash and is under a year old, we will sell you a replacement at our cost.
We aim to have the garment back to you within 1 week after receiving the returned items.
Cycling can put stress on zips and they can break on occasion. We cannot repair zips, but if the break is deemed a manufacturing fault, the zip will be replaced, quickly into the garment. If deemed not a product failure we will replace it at cost and free ship it back to you. Please return the garment to us with a return address and a note of problem.
PLEASE ensure the return garment has be washed (what our eyes have seen….yuk!)